Refund Policy

At Global Passport Services, your satisfaction is our top priority. We are committed to delivering a reliable, secure, and professional service. To reinforce that commitment, we offer a clear and transparent refund policy designed to protect your interests.

When Refunds Apply

You are entitled to a full or partial refund under the following conditions:

1. Cancellation before processing begins

   • If you cancel your request before we start production, we will issue a full refund, minus any applicable bank charges.

2. Service not delivered on time

   • If we fail to complete your order within the agreed timeframe, you will receive a full refund.

3. Errors caused by our team

   • If a document is processed incorrectly due to our oversight, we will fix it at no extra cost.

   • If correction is not possible, we will provide a complete refund.

4. Damage or loss during handling

   • If your order is damaged or lost while under our responsibility, we will refund the full amount.

When Refunds Do Not Apply

While we strive to support our clients, refunds are not available in these situations:

• Cancellation requests made after processing has already started.

• Incorrect or incomplete information provided by the client.

• Change of mind after services are underway.

• Delays or disruptions caused by external events such as government policy changes, natural disasters, or unforeseen restrictions.

• Requests made more than one month after delivery, unless the original document is returned to us for review.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team via phone, WhatsApp, live chat, or email.

2. Provide your order details, including your full name, order number, and the reason for your request.

3. Our team will review your request and confirm eligibility.

4. Approved refunds are processed within 7–10 business days, returned through the original payment method.

Additional Information

• No hidden fees: Production and shipping costs are fully included in our pricing. There are no surprise charges.

• Complimentary delivery: All shipments are handled at no extra cost to you.

• Secure transactions: Payments can be made via bank transfers, online payment systems, or cryptocurrency platforms. A confirmation screenshot is required for all crypto payments.

• Trusted reputation: We understand that our business depends on your trust. Every refund request is treated with fairness and respect. 

Our Promise

At Global Passport Services, we stand behind the quality of our work. If we cannot deliver what we agreed, we will refund you plain and simple.

Your confidence matters to us, and our refund policy exists to ensure that every client feels secure, valued, and supported throughout their journey with us.